Maia's Ethical Recruitment Promise

MAIA MANAGEMENT GROUP S.A.S. · NIT 901.862.977-7 · Calle 24 #3-99, Santa Marta, Colombia
Last updated: 18 May 2026

1. Zero Fees for Candidates

Maia never charges candidates — not for applying, not for interviewing, not for placement, not for documents, not for visa support, not for pre-departure briefings, not for anything. The employer pays Maia. The candidate never does.

If anyone claiming to represent Maia asks you for money, payment for a "placement guarantee," a "training course," document processing, or any other fee — they are not authorised by Maia. Report them immediately to ethics@maia-management.com or via WhatsApp to wa.me/19034598763.

2. Employer Pays Principle

Every employer contract with Maia includes a written Employer Pays Principle clause. It commits the employer to:

• Cover all recruitment-related costs — placement fee, document fees, visa fees, medical exams, travel to interviews, relocation costs where applicable.
• Provide a written employment contract in a language the candidate fully understands, before departure.
• Never charge the candidate for any cost related to their hiring or onboarding.
• Honour the contract terms — no contract switching after arrival.
• Respect the candidate's right to keep their own passport and other personal documents.
• Cooperate with Maia's post-placement check-ins.

Employers who breach this principle lose their Maia access — permanently. No second chances.

3. Independent Reporting Line for Candidates

If you are a candidate working with a Maia placement and something is wrong — pay is delayed, your contract changed, your passport is being held, you are being mistreated, you feel unsafe — contact us directly:

• Emergency / urgent issues: WhatsApp wa.me/19034598763 — reply "URGENT EMERGENCY" or "URGENTE EMERGENCIA".
• Email: ethics@maia-management.com — monitored by our lawyer and our owner.

Your communication is confidential unless you ask us to act on your behalf. Your employer is not informed of your contact with us. There is no retaliation tolerated — if you raise a concern and your employer retaliates, that is an immediate breach of Maia's employer contract.

If you cannot safely contact us yourself, ask someone you trust to do so on your behalf. Family members, friends, embassies, NGOs, and anti-trafficking organisations can reach us at the same channels.

4. Pre-Departure Briefing (Physical Placements)

Every candidate Maia places in a role requiring physical relocation receives a mandatory pre-departure briefing before leaving Colombia (or their country of origin). The briefing covers:

• Full walkthrough of your employment contract in Spanish (or your preferred language).
• Your rights under the destination country's labour law.
• Embassy and consulate contact information for your destination.
• Local anti-trafficking organisations and how to reach them.
• Maia's reporting line and how to use it from your destination.
• Repatriation policy (see Section 5).
• Common scams and abuses in your destination industry — and how to spot them.

The briefing is delivered in person where possible, or via secure voice call. Without it, your placement does not proceed.

5. Repatriation Guarantee

If your placement goes wrong because the employer breaches their contract or abuses you — passport retention, wage theft, sexual harassment, contract switching, unsafe conditions, or any form of trafficking-like exploitation — Maia pays for your return flight home, no questions asked.

Every Maia placement includes repatriation insurance held with a third-party insurer. Triggering it is your right, not a favour.

The decision to return is yours. If you decide to stay and Maia can help you transfer to a different employer or resolve the issue, we will work with you. But the choice is yours.

6. Background Checks Apply to Maia, Not Just to You

Maia vets every candidate carefully — including Antecedentes (Procuraduría and Policía Nacional) plus references. We hold ourselves to the same standard:

• Maia Management Group S.A.S. is publicly registered with Colombian authorities (NIT 901.862.977-7, SPE Agencia de Empleo, SIC database registry, DIAN CIIU 7810).
• Our lawyer and accountant are publicly accountable.
• All employer contracts use templates reviewed by Colombian counsel.
• Our records are open to inspection by Ministerio de Trabajo and Migración Colombia.

7. Post-Placement Check-Ins

If you place with Maia in a physical relocation, we check in with you on day 7, 30, 90, and 180 after deployment. These check-ins:

• Are confidential — not shared with your employer.
• Use our independent reporting line (Section 3).
• Ask specifically about: pay timeliness, contract conformance, working conditions, passport custody, safety.

If you miss two consecutive check-ins, Maia treats this as a red flag and reaches out via every available channel. If we cannot confirm your safety, we escalate to Colombian consular services in your destination.

8. Public Transparency

Maia publishes an annual transparency report covering:

• Number of candidates registered, by vertical and geography.
• Number of placements completed.
• Number of complaints received via the ethics reporting line.
• Response times and resolution outcomes.
• Repatriations triggered and root causes.
• Employers terminated for policy breach.

First report: published Q1 2027.

9. Compliance Frame

Maia operates under:

• Colombian law: Ley 1581 de 2012 (Habeas Data), Ley 985 de 2005 (anti-trafficking), Resolución 2605 de 2014 (employment agency regulation), Decreto 2852 de 2013.
• International standards: IRIS principles (International Recruitment Integrity System — membership application Year 2), ILO Convention 181 (Private Employment Agencies), UN Migration Network Pillar Two.
• Destination-country labour law for every placement vertical: MLC 2006 for maritime, UAE MOHRE regulations for UAE hospitality, EU directives for Spain placements, US state law for EOR placements.

10. Reporting Channels

• Emergency / urgent: WhatsApp wa.me/19034598763 — reply "URGENT" or "URGENTE".
• Routine ethics concerns: ethics@maia-management.com
• Data privacy: privacy@maia-management.com
• Anti-trafficking organisations we recognise: selected Colombian and destination-country resources — provided on request via the email channels above, and included in every pre-departure briefing.

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